Refund Policy

Your satisfaction is our top priority. While we hope you love our products as much as we do, we know things don't always work out, so we offer a 60-Day Satisfaction Guarantee.

If you don't love the product you purchased, just let us know within 60 days of receiving your order and we’ll make the refund and/or return easy. To initiate a refund/return, simply email us at contact@prism.red.

Note:

• 60-day Satisfaction Guarantee is exclusive to first-time purchases of products and flavors — repeat purchases of the same product and subscription refills do not apply.
• 60-day Satisfaction Guarantee does not apply to returnless refunds of bulk orders beyond the minimum $55 purchase value.

If you receive a damaged product or are experiencing other issues with your product, email us at contact@prism.red.

For returns assistance or questions about our policy, you can reach our Customer Success team at contact@prisl.red.

In no event will any replacement or refund constitute an admission of any kind by PRISM. We reserve the right to fully investigate claims that we believe may be unfounded or fraudulent.